QUESTIONS ABOUT YOUR ORDER OR OUR JEWELS? READ BELOW...
For GENRAL inquiries please write: HEATHERKITA@GMAIL.COM
For press inquires please write: firstname.lastname@example.org
Please note the following terms and conditions regarding both the use of this website as well as placing your order with us.
Please wear and store your jewelry with care. Each piece was especially hand crafted for you and we ask that you respect and honor not only the artisan,, but the connection we hope you forge with your new piece of jewelry as well.
Sterling Silver should be cleaned and polished regularly with a soft silver cleaning cloth. If the piece has been oxidized (blacked) please note that it is completely natural and to be expected to eventually wear to its true silver nature after six months to a year. This process can be slowed by not wearing the piece in the heat (sweat can often speed this process) or when showering or bathing. If you would like to maintain the oxidized finish, we are happy to re-oxidize your silver for a minimal cost.
Brass should be polished with a liquid brass cleaner, then rinsed with cool water to maintain its appearance. Dependent on your body’s chemistry, brass can often turn skin green – again, this is often triggered by sweating. A quick fix for this is to paint the inside of your brass ring or bracelet with clear nail polish thus creating a barrier between the brass and your skin. Reapply this coat every time you polish your jewelry.
Gold should be cleaned regularly with cleanser meant specially for this gentle metal. refrain from exposing gold to harsh chemicals and chlorine pools.
Natural stones and minerals should be handled with care and not come into contact with any cleaning chemicals. To cleanse your mineral, simply use fresh, cool water and dry completely. All stones should be cleansed by their new owner by rinsing them under cool water to remove any energies from others who have handled it before you.
Placing Your Order & Shipping:
Most orders will ship within 2-3 weeks of being placed. If there is an extended delay expected on shipping your order, you will be notified within that time frame. you will receive an email detailing an approximate delivery date. All orders are gift wrapped.
All orders are shipped via USPS Priority and both domestic and international postage will be calculated at the time of your order. When placing an international order, you agree that HEATHER KITA JEWELRY is not responsible for any duties or additional charges that may be due upon delivery. You also agree not hold HEATHER KITA responsible for any mishandling by Postal services. Upon shipment, you will receive an email notifying you of the updated status of your order as well as tracking information.
For expedited ORDER AND shipping, please email us for a quote.
All orders placed in NEBRASKA are subject to a 5.5% tax charge.
Returns & Exchanges:
All jewelry, within 10 days of receipt. You MUST inform us via email within 24 hours of receipt of your intent to return your purchase. If you do not, we maintain the right to refuse your return. Returned items must be in original packing, with tags (if applicable) and unused.
If you would like to exchange an item, please email us for details within 24 hours of receipt of your item.
Returns and exchange inquires, please write: email@example.com
Please note that WE honor our customer’s privacy and will never sell or distribute in any way, any of your personal information or email address.